Case management systems enable your organization to track and manage cases longitudinally - building complete histories that help your team make better decisions, improve service quality, and achieve better outcomes.
Traditional data collection for evaluations capture a statistical snapshot at a particular point in time. However case management works with individual records over time, giving you operational insight. This enables you to:
Case management is flexible and can be applied to any subject you're tracking over time. Common applications include:
Case management in Smap uses longitudinal data - information that builds over time as you collect data about the same subject (case). Case management can be added to any form. The subject of the case can be anything on which you are collecting data - agriculture plots, environmental repairs, medical patients, etc.
Your forms can automatically pull case data from previous interactions, eliminating the need to re-enter information. You can include single items (like a patient's address) or multiple records (like all previous visits). This means your team always has the complete context when working with a case.
Display a single piece of information from a previous interaction. For example, when you scan a patient's barcode, their name and address automatically appear, saving time and reducing errors.
Show multiple related records from previous interactions. For example, view all medications prescribed on previous visits, or see the complete history of interventions for a case. This gives you the full picture at a glance.
When you update case information, those updates automatically become available to your entire team. For example, if you update a patient's address, all team members will see the new address on their next interaction. New interactions (like new visits) are automatically added to the case history, building a complete longitudinal record.
When any team member updates case data, all other devices automatically receive the updates. This ensures your entire team always has access to the latest information, enabling better coordination and preventing duplicate work. See it in action.
You can create case management forms using familiar tools like Excel, then configure advanced settings in our online editor. We'll guide you through the process to ensure your forms work exactly as you need them.
One of our most successful case management implementations is for medical clinics. The system allows healthcare workers to:
The screenshots below show how case data appears while completing a form:
